Hughes Technology productMarine dealers & boat service shops

HelmDMS

The all-in-one dealer management system for independent boat shops.

POS, service work orders, scheduling, parts, boat sales, texting, and an AI agent that answers the phone, in one multi-tenant platform we designed, built, and run.

HelmDMS marine dealer management software homepage showing the dealer dashboard and live supplier search
Across Seawide, Donovan, CED, Wintron & Land ’N’ Sea
1 search
Across Seawide, Donovan, CED, Wintron & Land ’N’ Sea
AI agent on the phone and site chat
24/7
AI agent on the phone and site chat
Flat per location, unlimited users
$499/mo
Flat per location, unlimited users
Cloud SaaS from day one
Multi-tenant
Cloud SaaS from day one

The challenge

Independent boat dealers run on a patchwork: a legacy DMS, a separate texting add-on, spreadsheets, and phone calls to three distributors to price one part. Totals get re-keyed into the card terminal and customer records get duplicated across systems.

Off-the-shelf dealer software is built for big franchise stores, priced per seat, and slow to change. Small shops pay for complexity they do not use and still miss the features they need.

What we built

We built HelmDMS as one web-based, multi-tenant system that covers the whole shop: counter sales, service, scheduling, parts and inventory, boat sales, and customer communication, at one flat price per location with unlimited users.

Then we went after the jobs nobody else automates. One search queries the major marine distributors at once. Supplier invoices and rebate PDFs are read by AI and posted to inventory. An AI agent answers the shop phone and site chat with live lookups, so "is my boat ready?" gets an answer without a person stopping work.

Key features

Live supplier search

One query compares price, stock, and lead time across five marine distributors and submits the purchase order from inside the DMS.

AI phone and chat agent

A natural-voice agent answers calls and site chat, looks up work order status in real time, knows inventory and hours, and captures leads for the shop.

AI invoice receiving

Powered by our ExoInvoice extraction API: a supplier PDF is parsed, matched to the catalog, and posted to inventory in one step.

Manufacturer rebate automation

Rebate programs are read from the PDF, applied at the counter during the valid window, and exported as a ready-to-file claim report.

Integrated POS

Stripe Terminal, barcode scanning, and on-pad signatures, so totals never get re-keyed into a separate card machine.

Service, scheduling, and sales

Concern / cause / correction work orders, drag-and-drop scheduling with SMS reminders and no-show fees, and a boat sales pipeline from lead to delivery.

Inventory syndication

Boat inventory pushes to Boat Trader, YachtWorld, Boats.com, Facebook, and the dealer’s own website automatically.

Technology

  • Multi-tenant web app
  • Stripe Terminal
  • Natural-voice AI phone agent
  • QuickBooks Online sync
  • Boats Group feed
  • ExoInvoice API

Services behind this project

Want something like HelmDMS?

We scope it with you, build it, host it, and stay on the hook after launch. Local to Murray, Kentucky, working with businesses anywhere.

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Service Area

Murray, KY & Western Kentucky — Remote Support Available Nationwide

Support Hours

24/7 Emergency Support

Why Choose Hughes Technology?

  • • Rapid response times
  • • Certified professionals
  • • 24/7 monitoring and support
  • • Scalable solutions
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